Current Operating Guidelines & Booking Terms
We're thrilled to help get guests out into the wild, beautiful places of the USA in these extraordinary times. We feel very fortunate for the fact that small group tours, many of which are backcountry-oriented (backpacking trips, llama treks...etc.) are a significant part of our niche. 2020 and 2021 are the years for the grand family road trip and backcountry adventure!
We invite you to read on to find more about what Wildland trips look like under the current circumstances and to learn about our new $100 deposits!
|Use of the World Travel and Tourism Council's #SafeTravel logo indicates that we are following an accepted standard of health and hygiene protocols in the new Covid-19 world. These protocols are based on medical evidence and guidelines from the Centers for Disease Control and Prevention, World Health Organization, and the World Travel and Tourism Council. With over 1200 travel organizations currently using this badge of safety, it offers travelers an objective, 3rd party verification tool to verify companies have implemented science-driven protocols and are meeting high safety standards.|
Booking Terms, Transportation Protocols & Trip Capacities
2020 Risk-Free Booking TermsWe understand these are extraordinary times, and we want to make it as worry-free and easy as possible for you to plan your next trip. In this spirit, we have significantly amended our terms and conditions for all 2020 multi-day trips. The current terms for 2020 trips are:
- $100 Deposits: Deposits are currently $100 per person for nearly all multi-day trips (normally $500.) The Inca Trail and private trips in Patagonia are exceptions to this policy.
- 30-Day Balance Due: The final balance on all USA multi-day reservations will be due 30 days prior (normally 60 days.) For Phantom Ranch tours and trips outside of the USA, the final balance is still due 60 days prior.
- Risk Free Cancellation: If you cancel your trip for any reason before your final balance is due, or we are forced to cancel the trip due to additional closures or restrictions, 100% of your deposit will be held on account until you're ready to reschedule.
2020 Special Pricing for Private TripsWe want to make it as easy as possible for private groups and families to plan that classic American road trip in 2020 and tack a Wildland trip on along the way! For this reason we are offering a 10% discount (20% for return guests) off our private trip rates for groups of 4 or more on multi-day trips. This promotion exclusively applies to private, multi-day trips through the end of 2020, and for reservations made after 4/25/2020.
2020 Transportation and Capacity Protocols
- Inn-based and basecamp tours are private only through October 31
- Group Inn-based and basecamp tours resume November 1. Trips will be capped at no more than 2 autonomous groups (of 2 or more people per group) and no more than 6 total people per vehicle.
- On backpacking, portered and llama treks private transportation is required on select departures. Guests will be notified at least 30 days in advance.
- Backpacking, portered and llama treks have a max of 8 guests per trip.
- Use of facemasks to cover nose and mouth required at all times in company vehicles.
2021 Booking TermsWe are continuing with aspects of our 2020 amended our terms and conditions for all 2021 multi-day trips. The current terms for 2021 trips are:
- $100 Deposits: Deposits are currently $100 per person for nearly all multi-day 2021 trips (normally $500.) The Inca Trail and private trips in Patagonia are exceptions to this policy.
- 60-Day Balance Due: The final balance on all USA multi-day reservations will be due 60 days prior.
2021 Transportation and Capacity Protocols
- All trips that normally have transportation provided will again have transportation included in 2021.
- Inn-based and basecamp tours will have a max of 6 guests per trip.
- Backpacking, portered and llama treks will have a max of 8 guests per trip.
- Vehicles will have max 6 guests at a time with at least one seat between autonomous groups.
- Singles can join any trip that has met the minimum number of guests to be confirmed.
- Guests who prefer to drive separately will be accommodated.
- Use of facemasks to cover nose and mouth required at all times in company vehicles.
Trip Safety ProceduresOur new protocols were developed by guidance from public land management agencies, travel industry peers, the U.S. Travel Association, the CDC, and various public health experts. They utilize a layered approach of practices and behaviors which address the entirety of a trip continuum; i.e., actions aimed at minimizing risk before, during, and after a trip.
- All guests share a responsibility to adhere to the direction of their guide in following the practices stated herein. Non-compliance with guide direction may lead to trip dismissal. This is a non-negotiable expectation that company ownership will support staff in enforcing. Please see the video below for a better understanding of our policy on this issue.
- Updated guest packing lists are effective immediately to include all items from the trip information packet plus facemasks, hand sanitizer, and antibacterial wipes. 2-3 facemasks are recommended for a 3-6 day trip. Staff will carry extra facemasks and sanitizer for those who need them.
- Inflatable sleeping pads will still be supplied on all camping trips. Pads will sit for a minimum of 7 days between use, and valves cleaned with alcohol wipes prior to use. If you are uncomfortable with this practice, please bring your own pad.
- Any guest who has been in close contact with someone known to have COVID-19, or who has experienced any flu-like symptoms (cough, fever, shortness of breath/difficulty breathing, muscle pain, headache, sore throat, body aches/chills, recent loss of taste or smell) within 14 days of the scheduled trip departure, will not be allowed to join the trip. Please call 1-800-715-4453 if this becomes pertinent.
- Increased cleaning and sanitization of all company-shared workplace spaces, supplied gear, and vehicles has been implemented. These practices include letting certain pieces of gear sit for multiple days after use so viruses might die (rotations), laundering, and the use of diluted bleach, a CDC-recommended disinfectant for use against COVID19.
During a Trip
- Trip orientation meetings will occur as usual the evening before the trip leaves for the field.
- Physical distancing (minimum of 6 feet) will be practiced at all times unless direct person-to-person interaction is essential, in which case interacting parties will be required to wear facemasks if able. The only exceptions to this will be some company-provided transportation as described above.
- Facemasks must be worn in any business or government building, and in all companyowned vehicles. Masks must be worn prior to entering these spaces, while in them, and upon exiting.
- Company transportation may or may not be provided. If transportation is not provided, you will be notified in a timely manner before your trip start date. If transportation is provided, we will reduce COVID-19 risk to the extent possible by maximizing guest distancing and limiting total passenger numbers. In some cases, we may also utilize retrofitted vehicles with protective barriers. That said, 6-foot distancing will not always be possible, and barriers will not be present in all vehicles.
- All company-supplied gear to be used solely by one guest, or possibly a family group, will be designated and labeled for use by that guest(s) only. This will include all food related items (bowls, cups, utensils), as well as tents, backpacks, sleeping bags, and sleeping pads.
- A trash bag will be provided and designated for use by each guest. This will be for disposal of personal tissues, baby wipes, sanitizing wipes, or any other item of biohazard concern. Each guest will be responsible for their personal bag and disposing of it properly at the end of their trip.
- Dedicated hand wash stations with soap will be utilized in each camp. Hygiene, as always, will be stressed.
- Group sizes of 10 or more will be split to maintain groups of 10 or less.
- Any guest who develops flu-like symptoms (as defined above) during a trip will be physically distanced from the rest of the group, and from any community spaces or items. Affected individuals will be required to wear a facemask. Staff or a designated person will consult with the local managing agency for guidance on suggested management of the situation and potential evacuation of the affected individual(s). Staff will also carry extra trash bags to put affected individuals gear into. If staff are in the position of providing direct care to an affected guest, they will be physically distanced from the rest of the group for the remainder of the trip.
- Any guest who develops flu-like symptoms (as defined above) and is evacuated by the company will be transported from the field by helicopter or ambulance to the nearest appropriate health care facility. Exceptions include guests who are able to drive their own vehicles or have a family member present and able to drive. Transportation costs will be the responsibility of the guest.
- Any guest who develops flu-like symptoms (as defined above) 14 days post-trip will be required to contact us at 1-800-715-4453 and inform us of their symptoms. This request will be made by the guide during the trip and in a post-trip company email. If informed that anyone associated with a trip has experienced any flu-like symptoms, all staff and guests from that trip will be called to inform them, and required health professionals and/or agencies contacted.
- All staff and guests will be required to wear facemasks when waiting in line indoors or outdoors.
Please know that all staff have been trained in these practices, and that we will adapt or evolve practices as the efficacy and general knowledge of COVID-19 prevention strategies become better understood, or if local, state, or federal mandates dictate something different or additional.
Also understand that The Wildland Trekking Company and Wildland Llamas do not guarantee or warranty against the risk of infection, nor do we guarantee that the above practices will be followed in every instance due to unique conditions/circumstances that may prevent us from doing so.
For additional information on any of this, or travel with us in general, please call 1-800-715-4453 to speak with one of our Adventure Consultants.