800-715-HIKE 9-4:30 Every Day     Wildland Wires Sign Up!     Wild. Blog Trek & Travel

COVID-19 Response

COVID-19 Response

Last updated 10:11 AM 3/31/2020

A Note from the Owners

Dear Friends and Guests,

The adventure travel industry, and indeed the entire economy and world, is facing incredible challenges because of the COVID-19 virus. When the virus first captured the media’s attention, we thought we would be able to conduct trips for a good while. In just a few short weeks we transitioned from a booming business to one experiencing a temporary shutdown. As supply chains are compromised, and hotels, national parks and restaurants close their doors, our employees and tourist-dependent communities are among those most severely impacted.

As concerns continued to mount, we had no option but to temporarily suspend operations (current suspension period is through April 30). We regretted this development, but it was clearly the only course of action. If you're affected by this, we are truly sorry for the postponement of your vacation, but rest assured we will get through this together.

Please know how much we appreciate our guests and their choice to hike with us. Stay safe, and we look forward to seeing you soon!

Sincerely,

Steve, Scott, Brad & Beau
Owners


Multi-day Tours suspended: Now until April 30

Wildland Trekking, Wildland International, and Wildland Llamas are suspending all operations through April 30. Amended trip terms and conditions have been implemented to provide flexibility in rescheduling.


What if My Trip or the Trip I'm Interested in is After the Suspension Period?

We are continually assessing the COVID-19 situation and will adjust as necessary. The current suspension period may be extended if circumstances warrant it, and if that happens this page will be immediately updated. We are also here to help you any way we can. If you'd like to book a trip, you can call us or go online to book any date after the suspension period. The final trip balance will be due 30 days prior to your trip start date (normally 60 days), and if your trip ends up falling into a suspension period you will receive a full future trip credit with no expiration so you can easily reschedule to a later date. For Wildland International trips (all trips outside the USA) the final balance is still due at 60 days.


What happens if my tour has been suspended, or I would like to reschedule a future trip?

In these cases we are offering the following options:

  • You may pay your final trip balance 30 days prior to your trip start date (normally due at 60 days) for maximum flexibility of options.
  • You may take a full trip credit toward any Wildland trip with no expiration date.

Important note: All issued trip credits are transferrable to any person eligible for a trip.


How do I contact you?

Hours: Everyday 9:00-4:30 MST
U.S: 800-715-4453 (HIKE)
Intl: 928-637-6417
Email: hike@wildlandtrekking.com

Please remember that we are prioritizing contacts and will get to everyone, but response times will be significantly longer than normal. If you call with a priority leave a message and identify it as such.

And again, thanks for your understanding, and we extend our most sincere wishes that you and your family are well!